If a bar is not right for you, tell us. We would rather sort it out than have soap sitting in a drawer.
Your right to cancel
Under UK consumer law you may cancel an online order within 14 days of receiving it, and you then have a further 14 days to send the items back. Email rosen@starsoap.co.uk to tell us you are cancelling — you do not have to give a reason.
Bars must come back unused and with their wrapper intact. For hygiene reasons we cannot resell or refund soap that has been unwrapped and used, unless it is faulty.
Refunds
We refund to the original payment method within 14 days of receiving the return, including the standard delivery charge you originally paid. Return postage is at your cost unless the item was faulty, damaged or not what you ordered.
Faulty or damaged
Send us a photo and we will replace the bar or refund you in full, including postage. No need to return it.
A note on reactions
Natural does not mean risk-free — essential oils and botanicals can irritate sensitive skin. Every ingredient is listed on the product page. If a bar disagrees with you, stop using it and email us; we will refund it even if it has been opened, and we would genuinely like to know which one it was.